Additive-X are currently looking to hire a technical support person to join our team in Ripon, North Yorkshire. Take a look at the job description below to discover whether the role could be perfect for you.
Job description
This is a workshop-based full-time Tech Support role in our small but mighty 3D printing technical team.
Every day is different, but your job would include:
- Giving the best possible tech support to our customers via phone, email, video call or in person
- Managing and resolving support tickets efficiently while keeping customer satisfaction at the highest level
- Using and maintaining our in-house 3D print farm
- Work in our “Digital Parts Factory” 3D printing service
- Repairing customer 3D printers
- Making helpful tech support bulletins and videos for social media
- Helping Chris and his team with anything else that comes up
- Becoming an expert – so, you would need to keep up with new hardware releases and software updates
It’s an exciting opportunity to join the UK’s leading 3D Printing Reseller, working with the biggest brands (Formlabs, Bambu Labs, Markforged & more).
You don’t need specific qualifications, knowledge, or experience to apply – you can learn and grow in the role – but any 3D printing or engineering experience would be a bonus.
Only apply if you care about doing a good job and keeping customers happy because our goal is obsessive customer support and maintaining our good reputation takes hard work.
This is a permanent role based on site at our HQ in Ripon, North Yorkshire and we are keen to hear from applicants who live locally or within easy commuting distance.
Reliable daily attendance on-site is essential, so please only apply if you can reasonably commute to our location. You need a full driving license in case you need to go to a customer site or attend an event.
All applicants must have the legal right to work in the UK. Proof of eligibility will be required as part of the recruitment process.
To apply send a COVERING LETTER and CV to [email protected]
NO RECRUITMENT AGENCIES
Job Type: Full-time