Terms & Conditions
The following terms govern all purchases from Additive-X Ltd [Registered number: 02272344. Registered office: College Business Park, Kearsley Road, Ripon, HG4 2RN. VAT Number: GB 500 1218 25 by phone, fax, email, ecommerce website or otherwise, to the exclusion of any other terms that a customer may seek to impose or incorporate.
Please note that by making a purchase from Additive-X Ltd, you agree to be bound by these terms and conditions.
The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. All products shown on our site are subject to availability. We will inform you by email or telephone as soon as possible if the product you have ordered is not available and we will not process your order if made.
After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
You can pay for products using a debit card, credit card, PayPal or bank transfer. We accept the following cards: Visa, Visa Debit, MasterCard and Maestro. Payment for the products and all applicable delivery charges is in advance unless credit terms have been agreed in advance.
If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Delivery will be completed when we deliver the product(s) to the address you gave us. If no one is available at your address to take delivery, our courier will leave a note that the product(s) have been returned for you to rearrange delivery or if specified by you, left in a safe place with you assuming all risks of theft, damage etc. The product(s) will be your responsibility from the completion of delivery. You own the product(s) once we have received payment in full, including all applicable delivery charges.
Delivery Same Day Dispatch (Available Monday-Friday)
Any order that you place by 5pm will be dispatched the same day (subject to availability -Mon-Fri), but we will do our best to dispatch your order right up until 5:30pm. If it is urgent, give us a ring on 01765 694 007 and we will see what we can do.
We currently offer free next working day delivery when your order totals more than £100 +VAT via our website to be delivered to England, Scotland & Wales, (excluding Scottish Highlands and Islands).
Delivery charges and lead times vary depending on where it is going to, what you order and how much you order. Typically, if you are ordering less than 30kg worth of products, prices are as follows:
Collection in Person £0.00
You can collect your order from Additive-X, College Business Park, Kearsley Road, Ripon, HG4 2RN free of charge, but please call 01765 694 007 to arrange a collection time slot.
Next Working Day* £6.50 (Incl. Tax £7.80)
(exc. Highlands, Islands & Pallet Deliveries. Order by 5pm)
Next working day pre 12 noon £10.00 (Incl. Tax £12.00)
(Order by 4:30pm)
Next working day pre 10:30am £15.00 (Incl. Tax £18.00)
(Order by 4:30pm)
Saturday delivery £15.00 (Incl. Tax £18.00)
(Order by 4pm)
Please note, if you are outside of the UK you may be liable to pay for duties.
Standard 2 Day Delivery Service
Northern Ireland £12.00
Scottish Highlands £10.00
Returns & Cancellations Order Cancellations
If you haven’t yet received your goods, or you are waiting on an item that is out of stock then you are entitled to cancel your order for a full refund, please contact us to cancel an order.
Change of Mind
You can request an RMA number to return products within 30 days, in brand new condition, complete with original packaging. Email your request to firstname.lastname@example.org and clearly mark the outside of the box with the RMA number before you send the goods back to us. When we have received and inspected the goods we can issue you with a refund.
Please note: it is your responsibility to arrange and pay for the safe return of the goods you wish to send back. If your goods are not in brand new condition with their original packaging or are damaged then we reserve the right to deduct the cost of repair from your refunded amount.
Damaged / Missing Items
It is important to check your goods when they get delivered. If the goods you have received from us are damaged or missing items, please let us know within 3 days.
If a delivery is refused once it has left our warehouse, you will be charged for both the cost of the delivery and the cost of return to our warehouse, in accordance with the delivery cost.
If you have a problem with a product you have ordered from us, we will do our best to rectify the situation, but if you are still not happy you can get a full refund within first 7 working days. After 7 working days, if you have a problem, then the manufacturer warranty applies.
Out of Warranty Issues
If your printer requires a repair outside of its warranty period then an inspection charge of £60+VAT will be made by Additive-X in the first instance with any further charges for parts and labour authorised prior to Additive-X carrying out this repair on your behalf.
There are lots of different settings, which vary across the different 3D printers and manufacturers. Some settings are appropriate for some builds, but not for others. If you get into any issues with your 3D printer, whether you are having technical issues, or the quality is not up to scratch, just give us a call or send us an email or log a support ticket and we’ll do our best to help.
Training & Installation
Please note that the price quoted on the website for training & installation is subject to additional travel expenses depending on location of the training course.
We reserve the right to withdraw our offer of a free sample on a case by case basis to ensure that those that are genuinely interested in a 3D printer are best served and will contact those who request a free sample. This also helps to reduce our carbon footprint as an environmentally responsible company
Nothing in these terms limit or exclude our liability for: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) or defective products under the Consumer Protection Act 1987.
Subject to the above exclusions, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for: any loss of profits, sales, business, or revenue, loss or corruption of data, information or software, loss of business opportunity, loss of anticipated savings, loss of goodwill or any indirect or consequential loss. Subject to the wording in the preceding paragraphs, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the product(s).
These terms constitute the entire agreement between you and Additive-X Ltd and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.
This contract is between you and Additive-X Ltd. No other person shall have any rights to enforce any of its terms.
A contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Both you and Additive-X Ltd irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a contract or its subject matter or formation (including non-contractual disputes or claims).
Additional Clauses for Consumers
As a consumer, you have legal rights in relation to any purchased products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms and conditions will affect these legal rights.
Right of Return & Refund under Consumer Contracts Regulations
If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a Additive-X product, you can notify us of your decision to cancel the contract and receive a refund, provided you have taken reasonable care of the Products and not used them. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of any made-to-measure or custom-made products, special order parts, sealed audio, video and software products once unsealed, goods once they have been inseparably mixed after delivery, products made to your specification or clearly personalised for you.
Your legal right to cancel a contract starts from the date of the Dispatch Confirmation, which is when the contract between us is formed. If the product(s) have already been delivered to you, you have a period of 14 (fourteen) calendar days in which you may cancel, starting from the day you receive the product(s). Calendar days means that Saturdays, Sundays or public holidays are included in this period.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement. You can contact us by sending an email to email@example.com or by sending a letter to Customer Services, Additive-X, College Business Park, Kearsley Road, Ripon, HG4 2RN.
If you cancel the contract within this period, you will receive a refund of the price you paid for the product(s) and any applicable standard delivery charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), provided the product(s) have not been used beyond the handling necessary to see whether the goods are as expected. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction.
We will process the refund due to you within 14 days after the day we receive back from you any goods supplied, or 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. Upon cancellation of a contract, any ancillary contract is automatically cancelled.
If the product(s) were delivered to you, you must return them to us within 14 calendar days. If the product(s) require collection, we will collect them from the address that they were delivered to and contact you to arrange a suitable time for collection. Unless the product(s) are faulty or not as described, you will be responsible for the cost of returning the products to us or the cost of collection, where applicable. Until they are returned or collected, you have a legal obligation to keep the product(s) in your possession and to take reasonable care of them whilst in your possession.
As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by this returns policy or these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence. Loss or damage is only foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract.
We only supply Additive-X product(s) to consumers for domestic or private use. You agree not to use the product for any commercial, business or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We do not in any way exclude or limit our liability for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples; and
Defective products under the Consumer Protection Act 1987.
If you are a consumer, please note that these terms and conditions are governed by English law. This means that any contract for the purchase for Additive-X products and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are resident in Northern Ireland you may also bring proceedings in Northern Ireland and if you are a resident in Scotland, you may also bring proceedings in Scotland.