Terms & Conditions
Same Day Dispatch
Any order that you place by 4pm will be dispatched the same day (subject to availability), but we will do our best to dispatch your order right up until 6pm. If it’s absolutely urgent, give us a ring and we’ll see what we can do.
We currently offer free delivery when you buy a 3D printer and it is being delivered to England, Scotland & Wales, (excluding Scottish Highlands and Islands).
Delivery charges and lead times vary depending on where it is going to, what you order and how much you order. Typically, if you are ordering less than 30kg worth of products, prices are as follows (all prices exclude VAT):
Returns & Cancellations
If you haven’t yet received your goods, or you are waiting on an item that is out of stock then you are entitled to cancel your order for a full refund, please contact us to cancel an order.
Change Of Mind
You can request an RMA number to return products within 30 days, in brand new condition, complete with original packaging. Email your request to firstname.lastname@example.org and clearly mark the outside of the box with the RMA number before you send the goods back to us. When we have received and inspected the goods we can issue you with a refund.
Please note: it is your responsibility to arrange and pay for the safe return of the goods you wish to send back. If your goods are not in brand new conditioning with their original packaging, or are damaged then we reserve the right to deduct the cost of repair from your refunded amount.
Damaged / Missing Items
It is important to check your goods when they get delivered. If the goods you have received from us are damaged or missing items, please let us know within 3 days.
If you have a problem with a product you have ordered from us, we will do our best to rectify the situation, but if you are still not happy you can get a full refund within first 7 working days. After 7 working days, if you have a problem, then the manufacturer warranty applies.
Free 30 Days Support
If you are new to 3D printing then you are probably going to need to take advantage of our free 30 days support with purchases of all new 3D printers. There are lots of different settings, which vary across the different 3D printers and manufacturers. Some settings are appropriate for some builds, but not for others. If you get into any issues with your 3D printer, whether you are having technical issues, or the quality is not up to scratch, just give us a call or send us an email and we’ll do our best to help.